Our Policy
Our Returns Policy
- We can only accept items returned to us within 14 days from the date your order was received to be eligible for a refund.
- If you return your items after 14 days from the date your order was received, we can only offer an exchange to another item of the same value.
- Items must be returned in their original packaging
- All tags must still be attached to the unworn items
- Items must not contain any evidence of wear, stains or odours
- Headwear, underwear or swimwear cannot be returned due to hygiene reasons
- If the above is not adhered to when you make the return, we reserve the right to return the item back to you.
- Please be very careful when trying products on please ensure not to leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains.
- Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
- All items must be returned to us before a refund or replacement is issued.
- Please don't use scissors or knives to open your package; you are able to just tear the packaging open.
- Returns with scissor or knife marks will not be accepted.
- Please note that we do not offer free returns.
- All costs of returning are customers responsibility.
- In the case of an exchange, the items will be sent back out to you free of charge.
- If you have not tracked your parcel back to us we cannot accept any liability for it, it is your responsibility to ensure your return reaches us.
DS London Clothing is a fashion brand that aims to empower individuals by providing them with positive, encouraging, and motivational clothing. Our mission is to inspire and motivate customers to face any challenges they may come across with confidence and determination.
Quick Links
Let’s get in touch
Sign up for our newsletter and receive 10% off your
© 2024 DS London All rights reserved.
